Talaris Customer Service Centres

Talaris Customer Service Centres are the first point of contact to deliver professional and reliable call management and help desk services. Support comes from Talaris technical teams as they remotely assist and gather further details of any problem. Where necessary a field technician visit will be scheduled to address and fix the problem on-site invariably on a first attempt.

Call management and help desk services

For Talaris specialist technology, and third party manufactured cash and transaction processing systems, Talaris has numerous worldwide call centres. These centres offer local support with flexible operating hours throughout the year to meet particular needs. Technology support professionals are able to offer our global customers round-the-clock support packages using the worldwide technical infrastructure via telephone, internet or conventional communication methods. Talaris is committed to minimising the inconvenience and cost of downtime caused by system unavailability.

Call management

• One point of contact for all your service enquiries
• Fast and immediate problem qualification
• On-line information of the status of queries
• Local time zone, local language and local market knowledge
• Prioritisation of issues relative to problem severity

Help desk services

• Professional phone-fixers can resolve problems without requiring a site call by a technician, minimising downtime of your system
• Improves your level of customer service to your clients
• Pre-diagnosis of the problem so that on-site visits are most effective and up-time is maximised
• Remote performance monitoring and pro-active corrective action